Last Updated: Sep 2024 [Introduction of Restocking Fee]
Return Duration:
You have a 30-day window to initiate a return from the day you receive your item.
Return Eligibility:
To qualify for a return:
- Items must be in the original condition: unworn, unwashed, and unused (unless faulty).
- You must provide a receipt or proof of purchase.
Return Initiation:
Start by contacting us at support@dameer.store. Upon acceptance of your return request, we’ll provide directions on how to proceed. Returns shipped without prior approval will not be accepted. Return shipping to our designated address.
Refund Deductions:
For change-of-mind refunds, we will deduct:
- Shipping costs.
- Shopify fees.
- 20% restocking fee.
- Payment merchant fees, range from 4% to 11% based on your payment method.
- Any other out of pocket expenses experienced by Dameer in conjunction with your order; including admin and customer service fees if necessary.
Damages and Discrepancies:
Inspect items upon arrival. Should you encounter faults, damages, or incorrect items, contact us promptly. We’re committed to rectifying such issues.
Non-Returnable Items:
The following are exempt from returns:
- Used items, unless they are faulty.
- Clearance & sale items (unless defective).
- Gift cards.
- Customised & personalised products
If you’re uncertain about the return eligibility of a product, kindly reach out to us.
Exchanges:
To exchange an item, first, return the original product. Once your return is processed, you can then make a separate purchase for the desired item.
Refunds:
Upon receiving and inspecting your returned item, we will inform you of its approval status. Approved refunds are processed to the original payment method. Note: The time it takes for the refund to reflect in your account can vary based on your payment provider.
Dameer’s Refund Policy
At Dameer, we stand behind the quality and performance of our articles with a comprehensive refund policy. Our aim is to ensure that every customer is fully satisfied with their purchase, while also respecting the nature of our products.
Trial Before You Commit: We encourage our customers to purchase singular products to test before investing in larger quantities. This approach allows you to assess the suitability of our articles for your unique needs without a significant upfront commitment.
Refund Eligibility: If you are not satisfied with your initial purchase, we are happy to provide a full refund for any unwashed and unworn items. Please note that due to the personal nature of our products, we can only accept returns of items that are in their original condition. Once a article has been used or washed, it cannot be returned unless it is faulty.
Faulty Items: In the rare event that you receive a faulty item, we will uphold your rights under the State Consumer Law. According to the ACCC policy, customers are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
To process a return, please follow these steps:
- Contact our customer service team within 30 days of purchase to initiate a return.
- Provide proof of purchase , if relevant, evidence of the fault.
- Send the unwashed and unworn items back to us as directed by our team.
We will process your refund promptly upon receiving the returned items and confirming their condition.
Important Notes:
- This refund policy does not apply to items that are not faulty but have been washed, worn, or used.
- The guarantee does not cover issues related to sizing or material sensitivities.
- We recommend keeping all original packaging until you are certain the product is right for you.
- Custom or personalised items are not eligible for a return unless they are defective.
We appreciate your understanding and adherence to this policy, which helps us maintain the highest standards of the article’s nature and customer satisfaction.
For any questions or concerns, please reach out to our customer support team.
Returns Due to Non-Delivery
Parcels Returned to Sender
In cases where a parcel is not signed for, picked up, or collected in time and is returned to us, the customer will be liable for the cost of return postage. To have the parcel sent out again, the customer must cover the postage fees (including the “return to sender” fees paid by Dameer. It is the customer’s responsibility to ensure that their delivery details are correct and that they are able to receive or collect the parcel within the courier’s specified timeframe.
Partial Order Returns and Shipping Thresholds
Resolution and Refund: If you find that our article is leaving red marks on your skin, we urge you to contact our customer service team. We will provide personalised advice and suggestions to adjust the fit and use of the product to prevent any marks. However, if after consultation the issue is not resolved, we stand ready to arrange for the return of the item and offer a full refund.
To avail of this guarantee, please ensure the following steps are taken:
- Document the concern with photographs and communicate this with our customer service team promptly.
- Attempt the provided solutions to ensure it is not a fitting issue.
- If red marks persist, contact us again for a return authorization.
Please Note:
- The guarantee applies to red marks caused by the fit of the our articles and does not cover issues related to sizing, material sensitivities, or other unrelated defects.
- The item must be returned in clean condition, following any specific instructions provided by our team.
- This guarantee is valid for 30 days from the date of purchase, allowing ample time for you to test the articles and seek assistance if needed.
By including this policy, we reassure our customers that we are dedicated not only to the effectiveness of our articles but also to the comfort and well-being of the customers who wear them.
If you have any questions or need to initiate a return under the “No Red Marks” guarantee, please contact our customer service team for assistance.
Money Back – Scope of the Guarantee:
At Dameer, we are confident in the quality and performance of our articles, which is why we offer a money-back guarantee. This guarantee is designed to give you the peace of mind to try our articles without risk.
Conditions of the Money Back Guarantee:
- Trial Period: The guarantee is valid for 30 days following the delivery of your articles, providing you with ample time to wash and try one of the articles.
- Limited Use: Only one article from your purchase may be used to qualify for a refund. If multiple articles or a pack were purchased, all can be returned, but only one may have been washed, tried on, or worn.
- Return Conditions: All other articles must be in unused, unworn, and in brand-new condition. The washed/worn article must also be cleaned and returned in a state that adheres to our health and safety standards.
- Refund Process: To initiate a refund under this guarantee, please reach out to our customer service with your order details and the reason for the return. Our team will guide you through the process and provide any necessary instructions.
Please Note:
- The Money Back Guarantee applies to product dis-satisfaction and does not cover issues unrelated to personal preference, such as prints, color choices or skin sensitivities.
- Refunds will be issued to the original form of payment upon receipt and inspection of the returned items.
- Shipping costs for the return will not be covered by Dameer.
If you have any questions about our Money Back Guarantee or need further assistance, please do not hesitate to reach out to our dedicated customer care team.
Dameer 30-Days Warranty Policy
At Dameer, we stand behind the quality and craftsmanship of our products. Our commitment to excellence is why we offer a comprehensive 30-days warranty for all our products, ensuring your peace of mind and satisfaction.
Coverage
This warranty covers all manufacturing faults and defects for a period of 30-days from the date of purchase. This includes, but may not limited to:
- Delaminating TPU
- Faulty snaps
- Faulty stitching
- Faulty absorbency
Exclusions
The warranty does not cover issues arising from normal wear and tear, misuse, neglect, washing, use of bleach or accidents. Additionally, modifications, alterations, or any attempt at repair by the customer or third parties will void this warranty.
Important: Warranty Void for Non-Compliance with Wash Routine
The warranty will be void if the customer does not follow the wash routine provided by Dameer. Proper care is essential to maintain the integrity and performance of our products. Please adhere to our recommended wash routine to ensure your items remain eligible for warranty coverage.
Claims Process
To make a warranty claim, please follow these steps:
- Contact our customer support team via our website, providing your order number and a detailed description of the issue. Include clear photographs documenting the manufacturing fault.
- Our team will review your claim and may request additional information or photographs.
- Once your claim is validated, we will determine the most economical solution between offering a credit or a replacement.
- Instructions for the return of the faulty item may be provided if necessary. Dameer will cover any associated shipping costs for validated warranty claims.
Warranty Solutions
- Credit: If a credit is deemed the most economical solution, a credit note for the value of the faulty item will be issued, redeemable against future purchases with Dameer.
- Replacement: If a replacement is the chosen solution, a similar item (subject to availability) will be sent to the customer at no additional cost.
Limitations
The warranty is only valid for the original purchaser and cannot be transferred. Proof of purchase from Dameer or an authorized retailer is required for all warranty claims.
Customer Satisfaction
Our aim is to ensure your complete satisfaction with our products. If you experience any issues, please do not hesitate to reach out to us. We are here to support you throughout your journey with Dameer products.
Thank you for choosing Dameer. We appreciate your support and are committed to providing you with products of the highest quality.
Inquiries:
For questions or clarifications regarding returns, please email us at support@dameer.store
Thank you for shopping with Dameer.